At this time, we only ship within the United States. For further details, please refer to our Shipping Information page. If you have questions about international shipping, feel free to reach out to our customer service team at hello@chocolatemoonshine.com
Orders are carefully packaged and shipped primarily with UPS and USPS to ensure they arrive fresh and in perfect condition. Depending on your location and the shipping method you select at checkout, we use standard or expedited shipping services. All orders include tracking information, so you can monitor your delivery every step of the way.
Yes, we ship our products year-round, including during warm weather. To ensure your order arrives in perfect condition, we take extra precautions by using insulated packaging and ice packs as needed. Our fudge can withstand temperatures up to 130 degrees; while it may get soft, it will return to its normal texture once brought back to room temperature or after a brief time in the freezer. During extremely hot periods, we may recommend expedited shipping options to minimize the time your order spends in transit. Our goal is to deliver your chocolate fresh and undamaged, no matter the season.
Orders are typically processed within 2-3 business days, excluding weekends. Shipping times vary depending on your location and the shipping method selected at checkout.
If your order arrives damaged, please take a photo of the damaged items and packaging and contact our customer service team at hello@chocolatemoonshine.com. We will work with you to resolve the issue promptly.
Several of our confections do include alcohol, but the amount is low enough to be legally sold and safely consumed by minors.
During the making process, all the alcohol is cooked out. However, not all of our products contain alcohol—only those specifically named after cocktails or featuring liquors in their names.
Almost all of our handmade chocolates and fudge items are gluten-free, with the exception of a few specific products like the Birthday Cake Truffle and Cookies n' Cream Truffle. You can easily identify gluten-free fudge by looking for the gluten-free mark on each product. If you’re ever unsure or have any questions, please don't hesitate to contact us at hello@chocolatemoonshine.com
Yes, we do! You can explore our selection of vegan products
Our fresh cream and butter fudge is made in small batches with no preservatives. It’s best enjoyed within 2-3 weeks when kept unsealed at room temperature. For longer storage, you can freeze it in an airtight container for up to 6 months. Our hand-painted truffles and chocolate confections are best enjoyed within 6 weeks. If you want to enjoy them longer, you can store them in a sealed container in the freezer for up to 6 months.
Our fresh cream and butter fudge is made in small batches with NO preservatives. It is best enjoyed within 2-3 weeks, keep unsealed on counter at room temperature. To keep longer, freeze in an airtight container up to 6 months. Remember...keep out of direct sunlight and not in a dark cabinet. Do not refrigerate.
Our hand-painted truffles and Chocolate confections are best enjoyed within 6 weeks. Keep them at room temperature and away from sunlight. Do not refrigerate. For longer enjoyment, snug them in a sealed container in the freezer for up to 6 months
Our HQ store is located in Grove City, PA in the Grove City outlets. You can also find us doing Pop-Up events around the country through our local operator network and visit our Locations page to see if we have any new updates for you!
You can reach our customer service team by email at hello@choocolatemoonshine.com or by phone at 724-748-6111 during regular business hours.
By signing up for our email newsletter, you'll receive exclusive offers, sneak peeks of new products, early access to sales, and the latest updates on our flavors of the month and other promotions.
Our rewards program allows you to earn points for actions like making purchases, signing up for an account, following us on social media, and more. Points can be redeemed for discounts on future purchases.
We accept major credit cards, including Visa, MasterCard, American Express, and Discover, as well as PayPal for online orders.
If you are unsatisfied in any way with any of our perishable products, please contact customer service and we will do anything we can to improve your experience with us.
Due to the perishable nature of our fudge and chocolate items we are unable to accept returns. If you are unsatisfied in any way with a shipment you have received, please contact customer service at (info@chocolatemoonshine.com or hello@chocolatemoonshine.com) and we will do anything we can to improve your experience with us. More information can be found here: Return Policy
Yes, we have done hundreds of custom requests through the years. We offer customization options for events, weddings, and corporate orders. Please contact our customer service team at hello@chocolatemoonshine.com for more details
Yes, we do! Our gift cards are sent directly to your email, allowing you to forward them to the recipient of your choice. Gift Cards can be redeemed on ChocolateMoonshine.com only. Please note that no physical card is sent. If you have any questions about purchasing or using a gift card, feel free to contact us at hello@chocolatemoonshine.com.